Support provided by e-Sword is minimalistic - just a Feedback page from which you can report a problem or ask a question. There is
a small FAQ as well, but no official forums or place where the author hangs out. I submitted a question via the feedback form but
never received a reply.
What there is, however, is a huge user community that is very active and ready to help. Most of these groups are located in Yahoo
groups. Your best bet is to go to Yahoo Groups and search on "e-sword." However, here are
some of the main groups:
The main e-Sword group (6,400 members!)
e-Sword tools (3,200 members)
e-Sword hosted user modules
I almost gave e-Sword a 3 in this category due to the non-reponse to my support question, but the vibrant and responsive user community
means you will always get the answer you need, which is what support is all about, right?